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We are seeking a leader in the Eleven hospitality team to execute once in a lifetime experiences for guests by anticipating guest needs tailoring service to guest preferences and exceeding expectations. Hire train and supervise in partnership with Eleven management the hospitality guide maintenance housekeeping and culinary staff. Manage the Cedar Lodge property to the highest operational standards. Develop and establish Eleven standard operating procedures (SOPs) for Cedar Lodge. Support Eleven global operations by training visiting staff from other locations. Responsibilities/Duties/Functions/TasksLead the Cedar Lodge staff by example and support them whenever necessary even if this means stepping in to complete their job or performing work outside your job description. Hire and schedule all staff perform staff reviews and manage staff payroll. Lead the daily guest agenda in partnership with the lead guide and pilot for each day to ensure the guides guests fishing beats and weather are all optimised for the highest quality guest experience. Manage the Health and Safety program for the lodge and guiding operations including the creation and execution of operating plans covering daily SOPs emergency planning and risk management. Organise and implement lodge operations prior to the start of each season; on a monthly weekly and daily basis; as well as wrapping up operations after the season concludes. Create implement and update training manuals and checklists for SOPs general maintenance schedules sub-contractor contact lists etc. Manage the culinary staff in menu planning budgeting procurement meal timing and presentation. Lead trainings in Eleven guest service procedures to all staff. Emphasise accountability and high ethical standards. Embrace and implement new technologies to streamline operations. This includes working with Personal Life Manager (PLM) Opera or other future systems. Manage owner preferences and equipment. Schedule all necessary property maintenance to keep Cedar Lodge guest ready. Work with the Grassy Creek properties team to manage building upkeep landscaping and sub-contractors and train staff to problem solve quickly to best care for the company assets. Participate in the creation of operational budgets for Cedar Lodge. Manage guest stays by executing daily itineraries and handling staffing reservations activity logistics transportation schedules non-angling activities and special requests. Track and order all guest special request liquor amenities food etc. Create amend enforce and manage back-of-house inventory control for Cedar Lodge including but not limited to toiletries alcohol food sheets towels pillows etc. Operate all licences and permits issued to Cedar Lodge to the letter of the law. Control monitor and report credit card and cash expenses that support assets and operations. Approve all property specific vendor invoices and submit to accounting in a timely manner. Qualifications: Experience effectively managing a dynamic team. Knowledge of all operations relating to a remote fly-out fishing lodge. Strong working knowledge of Microsoft Office suite of software. Efficient and effective time management skills. Effective communicator in verbal and written forms including phone email and in person. Work Requirements Must be able to lift 25 kilos. Efficient and effective communicator. Sophisticated. Strong customer services skills. High ethical standards. Experience in the hospitality field. Confident. Works well with varying personalities. Team leader. Highly organised. You must legally have the right to work in New Zealand. We offer a work vehicle great remuneration living accommodation and excellent remuneration package. Please email your CV and covering letter to jobs@elevenexperience.com Apply

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