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Seasonal Concierge/Experience Manager

Cedar Lodge , Makarora - Otago
Seasonal Concierge/Experience Manager, Hospitality Seasonal jobs in Makarora Otago New Zealand

Position Purpose Create and execute once in a lifetime experiences for guests visiting Cedar Lodge by planning intricate and exact itineraries and exceeding their expectations to the best of your ability Clearly communicate with guests before during and after their trip to tailor make their experience with Eleven and to help secure return business Liaise clearly and calmly with all necessary members of the Eleven Wilderness Machines and Grassy Creek teams to execute all guest itineraries and to exceed guest expectations Behave as a leader within the Eleven hospitality team and encourage and support the team to deliver the Eleven product to the highest possible standard everyday Work to further the Eleven product by questioning operational norms proposing solutions and striving to innovate and streamline the Eleven operation in New Zealand Responsibilities/Duties/Functions/Tasks Manage the Eleven guest experience by working externally with clients and internally with the operations teams Communicate in person by email and over the phone with all parties relating to a guest trip including but not limited to the guest the guest’s personal assistant travel agents etc. Maintain strong relationships with guests after their departure by promptly sending their final invoice encouraging them to rebook in New Zealand or at other properties Serve as a guest liaison ensuring that all guest preferences are in order for their visit. Work closely with the Lodge Manager to communicate guest needs Complete all trip follow up work in a timely manner. This includes invoices trip reports shipping luggage etc. Manage guest details in Wufoo Commit to working in SalesForce Opera Micros PLM or any other CRM or business management tools to best track guest preferences trip details payment etc. Own all guest CRM Accurately communicate tips for hospitality staff once a guest has paid Maintain all operational Dropbox folders in an organised manner with all pertinent client data Track and submit all invoices to accounts payable that relate to a guest’s stay Assist the Eleven Sales Team by providing logistical details and support that may help execute sales or FAM trips Maintain a strong knowledge of the various activities offered in New Zealand including an understanding for the logistics gear and guides necessary to execute these activities Uphold all New Zealand product definition details by operating trips according to budget and by accurately communicating product details to guests Embody the brand vision ethos and service standard by acting as the primary guest liaison on property Qualifications 2-3 years experience (required) in high end hospitality and logistics Microsoft Office Suite – specifically Microsoft Excel Sophisticated email communication skills Opera Special Position Requirements Ability to work flexible hours when needed Preferences Ability to deliver high quality work in a dynamic fast-paced sometimes loud work environment Flexible team player willing to do anything to complete the Eleven team goals Thrives under pressure High ethical standards Confident Willing to work specifically to meet guest needs – early mornings and late evenings if need be Work Requirements Clean and current driver’s license Must be able to lift 25kgs Ability to sit at a desk and type at a computer for extensive periods of time



Positions:     1
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